Frequently Asked Questions
Orders
How do I place an order?
Browse our collection, select your preferred product options, and add the item to your cart. When you're ready, proceed to checkout and complete your purchase using an available payment method.
Can I change or cancel my order?
If you need to make a change to your order, please contact us at support@lyratee.com as soon as possible. We will review your request and let you know whether changes are still possible based on the order status.
How can I check the status of my order?
You can contact our customer support team at support@lyratee.com with your order number for assistance with your order.
Shipping
Where do you ship?
Lyratee currently provides shipping options for eligible orders within the United States. Shipping availability is confirmed during checkout based on your delivery address.
How much does shipping cost?
Eligible orders shipped within the United States receive free standard shipping. Any applicable shipping information will be shown during checkout before you complete your purchase.
How long does order processing take?
Orders generally require 1 to 3 business days for processing before shipment.
How long does shipping take?
After processing, estimated transit time is generally 5 to 10 business days. Estimated delivery time may vary depending on the destination, carrier operations, and other factors. Delivery dates are estimates and are not guaranteed.
How can I get help with a shipping issue?
Please contact us at support@lyratee.com and include your order number and details about the issue.
Returns & Refunds
What is your return policy?
We offer a 30-day return window. You have 30 days after receiving your item to request a return, subject to the eligibility requirements in our Return & Refund Policy.
How do I start a return?
To request a return, contact us at support@lyratee.com with your order number and the reason for your return. Please do not send an item back before contacting us and receiving the applicable return instructions.
Who pays for return shipping?
For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs. For eligible defective, damaged, or incorrect items, Lyratee will review the issue and, when applicable, cover the return shipping cost.
Do you charge a restocking fee?
No. Lyratee does not charge a restocking fee for eligible returns.
How long do refunds take?
Once an approved return is received and inspected, we will notify you about the refund decision. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need a different size or item, please contact us regarding your return options. Once an eligible return is approved and processed, you may place a new order.
Products & Sizing
How do I choose the right size?
Please review the available size options and any size information provided on the individual product page before placing your order.
What materials are your products made from?
Material information can vary by product. Please check the individual product page for the available product details.
Will the product look exactly like the photos?
We aim to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your device screen and display settings.
Can I find product details before ordering?
Yes. Please review the product page for available information about the item's design, options, sizing, and other relevant details before placing your order.
Payments
What payment methods do you accept?
Available payment methods include Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal. Shop Pay Installments may also be available for eligible customers and orders.
Available payment options may vary depending on your location, device, order details, and eligibility. The most current options available for your order will be displayed during checkout.
Is my payment information handled securely?
Payments are processed through the checkout and payment services available on our Shopify store. Lyratee does not ask customers to send credit card numbers or sensitive payment information by email or customer support messages.
Can I pay using Shop Pay Installments?
Shop Pay Installments may be available for eligible customers and qualifying orders. Availability and eligibility are determined during checkout.
Customer Support
How can I contact Lyratee?
Email: support@lyratee.com
Phone: +1 (929) 647-2460
What are your customer service hours?
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
Where is Lyratee located?
Lyratee
3605 29th St D15
Astoria, NY 11106
United States
Where can I find your policies?
You can find our detailed policies through the links available in the website footer, including our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, Payment Policy, and Contact Us page.