Refund policy

Thank you for shopping with Lyratee. We want to make the return process clear and straightforward.

30-Day Return Window

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also be asked to provide proof of purchase.

How to Start a Return

To request a return, please contact us at support@lyratee.com with your order number and the reason for your return.

Please do not send an item back without contacting us first. Items sent without prior authorization or return instructions may not be accepted.

If your return request is approved, we will provide the applicable return instructions.

Return Shipping Costs

For returns due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping cost.

For items that arrive defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue. When applicable, Lyratee will cover the return shipping cost.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at support@lyratee.com as soon as possible with your order number and relevant details so we can review the issue and help resolve it.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or item, please contact us regarding your return options. Once an eligible return is approved and processed, you may place a new order for the item you prefer.

Non-Returnable Items

Items that do not meet the return eligibility requirements described in this policy may not be accepted for return.

Restocking Fees

Lyratee does not charge a restocking fee for eligible returns.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lyratee.com.

Contact Us

If you have questions about a return or refund, please contact us:

Email: support@lyratee.com
Phone: +1 (929) 647-2460