Payment Policy

At Lyratee, we want checkout to be clear and straightforward. This Payment Policy explains how payments are handled when you place an order through our store.

Accepted Payment Methods

Available payment methods are displayed during checkout. The payment options shown to you may depend on your location, device, and the payment services currently available for your order.

Please use the payment method displayed and available at checkout. We do not recommend relying on a payment method being available until it is shown during the checkout process.

Secure Checkout

Payments are processed through the checkout and payment services available on our Shopify store. Lyratee does not ask customers to send payment card details by email or through customer support messages.

Payment Authorization and Order Processing

When you place an order, your payment may need to be authorized or completed before the order can be processed. If a payment is declined, incomplete, or cannot be verified, the order may not be processed until the payment issue is resolved.

Order Prices

Product prices are shown on the product page and at checkout in the applicable currency displayed for your order. Any applicable taxes, discounts, or other charges are shown during checkout before you complete your purchase.

Payment Issues

If you experience a payment problem, first check that your payment information is accurate and that your selected payment method is available. If the issue continues, you may contact your payment provider or contact our customer support team for general order assistance.

Refunds

Refund eligibility and return requirements are explained in our Return & Refund Policy. When a refund is approved, it is handled according to the applicable order and payment method.

Contact Us

If you have questions about a payment or an order, contact us:

Lyratee Customer Support
Email: support@lyratee.com
Phone: +1 (929) 647-2460

Customer Service Hours
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Business Address
3605 29th St D15
Astoria, NY 11106
United States