Return & Refund Policy

At Lyratee, we want you to feel confident when shopping with us. Please review the information below before starting a return.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To help us review your return request, please contact us with your order details and the reason for the return. Returned items should be sent back according to the instructions provided by our customer support team.

Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the item, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect due to an error on our side, Lyratee will cover the applicable return shipping cost or provide an appropriate resolution after reviewing the issue.

Refunds

Once your return is received and reviewed, we will notify you about the outcome of your refund request. If approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

No Restocking Fee

Lyratee does not charge a restocking fee for eligible returns.

Damaged or Defective Items

Please contact us as soon as possible if your order arrives damaged or defective. Include your order number and, when available, clear photos of the issue so our team can review the request.

How to Start a Return

Email our customer support team at support@lyratee.com with your order number and the reason for your return. We will provide the next steps.

Contact Information

Lyratee Customer Service
Email: support@lyratee.com
Phone: +1 (929) 647-2460

Customer Service Hours
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Return Address / Business Address
3605 29th St D15
Astoria, NY 11106
United States

This policy may be updated from time to time to reflect changes in our business practices or applicable requirements.